2. Diagnostic

Each client receives a free evaluation after we receive the damaged media. Assessment is carried out free of charge within 24 hours of receiving the package or within 2 hours of receiving an emergency. Following this free evaluation, we will provide a cost and an estimated duration of the process for data recovery.

You can choose if you accept this offer or if you want media to be sent back at no extra cost.

The drive is analyzed in terms of physical and logical nature to find fault;

All units are opened and inspected in a cleanroom by our technicians. This will confirm that your data will not suffer any further damage regardless if you choose to go ahead with data recovery or not.

By offering free evaluation for our customers, we are able to keep our promise that if we can not recover your data, do not pay.

After obtaining your go ahead the data recovery process begins.

  1. Consulting and Evaluation
  2. Diagnostic
  3. Data Recovery
  4. Delivery of Recovered Data and Support

Free diagnostic in 24 hours - No data, no charge

When you realise that a storage drive / unit is
malfunctioning or defective
first data recovery bulletCut the electric power immediately
data recovery bulletDo not restart the computer
data recovery bulletDo not install or reinstall software applications
data recovery bulletDo not hit, shake and do not dissasemble or clean the storage units
data recovery bulletDo not try to dry the wet units
data recovery bulletDo not power or to try to othervise intervene on the units
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